Bird Dog Shuts down FSX

All problems and technical questions concerning our Cessna O-1/L-19 Bird Dog are discussed here.
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gigemaggs99
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Joined: 06 Feb 2012, 02:45

Bird Dog Shuts down FSX

Post by gigemaggs99 » 06 Feb 2012, 18:17

I had FSX installed on my C: programfiles (x86) and the bird dog was working just fine.

I uninstalled all my of my FSX files and created a new partition B:(FSX) and reinstalled FSX and all my extra programs. The Bird Dog installed properly and is in the aircraft selection menu. However, when I click on the plane, then click "OK" FSX says it has stopped responding and shuts down. All my other planes work expect the sibwings Bird Dog.

Any suggestions?

Thank you.

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Alex
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Re: Bird Dog Shuts down FSX

Post by Alex » 06 Feb 2012, 21:07

Hello,

Please check that you have compatible mode is off for FSX. (Properties of FSX link)
Also please try to run FSX as Administrator.
Alex Petrochenko
SibWings developer

gigemaggs99
Posts: 5
Joined: 06 Feb 2012, 02:45

Re: Bird Dog Shuts down FSX

Post by gigemaggs99 » 06 Feb 2012, 23:27

Alex wrote:Hello,

Please check that you have compatible mode is off for FSX. (Properties of FSX link)
Also please try to run FSX as Administrator.

I right clicked on FSX and made sure the compatible mode does not have a checkmark. I then Right click on the FSX icon and run as admin.

FSX loads up fine. I select the bird dog and then click fly now, that's when it tells me FSX is not responding and shuts down to the desktop.

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Alex
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Re: Bird Dog Shuts down FSX

Post by Alex » 07 Feb 2012, 00:04

Hm .. strange.
Can you please fully reinstall your BirdDog ?
Delete from Add/Remove programs and then install BirdDog downloaded from here: http://sibwings.com/get/birddog.exe
Alex Petrochenko
SibWings developer

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Alex
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Re: Bird Dog Shuts down FSX

Post by Alex » 07 Feb 2012, 12:27

One more question, Do you have FSX SP2 or Acceleration pack installed ?
Alex Petrochenko
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gigemaggs99
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Joined: 06 Feb 2012, 02:45

Re: Bird Dog Shuts down FSX

Post by gigemaggs99 » 10 Feb 2012, 04:31

yes I have SP2 installed, no acceleration.

I'll uninstall it from the control panel like you said and reinstall it. Will report back.

EDIT:

Ok uninstalled the program via control panel, restarted the PC. Then ran the installer from the link you provided. When I run the installer it tells me:

"The security key for this program currently stored on your system does not appear to be valid for this version of the program. Select Yes to enter a new key, or No to revert to the default setting (if any)."

I have my product code in the email I received along with my order number. Can I enter this product code?

EDIT: Ok, I selected YES and entered the code from my sales/order number email and it tells me "The name/key you entered does not appear to be valid. Please try again".

How do I proceed from here?

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Alex
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Re: Bird Dog Shuts down FSX

Post by Alex » 10 Feb 2012, 09:44

Please send me your new Hardware Fingerprint (shows on the activation reques twindow) and I'll send you new activation key.
Alex Petrochenko
SibWings developer

gigemaggs99
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Joined: 06 Feb 2012, 02:45

Re: Bird Dog Shuts down FSX

Post by gigemaggs99 » 10 Feb 2012, 20:07

Ok, can you please tell me where/how to send that to you?

Sorry I'm not sure where that is.

Thank you sir.

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Alex
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Re: Bird Dog Shuts down FSX

Post by Alex » 10 Feb 2012, 22:20

hardware fingerprint it's selected text on the following image:
Image

You can just copy/paste it to me.
You can send it via email (support@sibwings.com) or send me PM.
Alex Petrochenko
SibWings developer

gigemaggs99
Posts: 5
Joined: 06 Feb 2012, 02:45

Re: Bird Dog Shuts down FSX

Post by gigemaggs99 » 10 Feb 2012, 23:26

907D-7E99

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Alex
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Re: Bird Dog Shuts down FSX

Post by Alex » 10 Feb 2012, 23:47

You have already activation key for this hardware fingperint, please check your PM, I've repeat it for you.
Alex Petrochenko
SibWings developer

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